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• Deposits & Booking
  A deposit is required to secure your appointment at the time of booking, either over the phone or via our online booking system using a valid credit or debit card. All deposits are non-refundable.

• Cancellations & No-Shows

  • A small non-refundable deposit is taken when you book any treatment.

  • If you cancel within 48 hours of your appointment, you will be charged your deposit plus 50% of the remaining balance of your treatment.

  • If you do not attend your appointment without notice, you will be charged 100% of the treatment cost.

  • All no-shows are recorded. After two no-shows, you will be permanently blacklisted from our booking system.

• Punctuality

  • Please arrive on time for your scheduled appointment.

  • If you are more than 15 minutes late, we may be unable to carry out your treatment, and your appointment will need to be rescheduled.

• Saturday Premium Fee
  A £10 fee applies to all Saturday appointments. This will be added to your total treatment cost at the time of booking.

• Salon Etiquette

  • Please do not enter the salon with muddy boots or dirty clothing, as this causes delays due to extra cleaning.

  • Clients must attend appointments alone, unless you require assistance. In such cases, companions must remain in the waiting area.

  • Clients under 18 must be accompanied by a parent or guardian.

• Consultation Forms
  All consultation forms must be completed before your appointment. If not completed in advance, you will be asked to do so on arrival, and this may reduce your treatment time.

• Refunds & Products

  • We do not offer refunds on treatments already carried out.

  • We do not offer refunds or exchanges on retail products purchased from the salon.

  • Gift vouchers are non-refundable, non-exchangeable, and cannot be extended beyond their expiry date.

• Weddings & Events

  • A 40% deposit is required to secure your wedding date.

  • The remaining 60% balance is due one month prior to the wedding date.

  • An invoice and contract will be sent before payment is required.

  • All wedding deposits are non-refundable.